Last Updated: October 5, 2026
Eleven Lilacs (“Eleven Lilacs,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and share information when you visit elevenlilacs.com, create an account, place an order, contact us, subscribe to communications, submit a review, or otherwise interact with our website and services (collectively, the “Services”).
By using our website or Services, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
The information we collect depends on how you interact with Eleven Lilacs.
Information You Provide to Us
We may collect information you provide directly, including:
- Name
- Email address
- Phone number
- Billing address
- Shipping address
- Account information
- Order and purchase information
- Product selections and preferences
- Reviews or other content you submit
- Messages and customer service communications
- Information you voluntarily provide through forms or other features on our website
Payment Information
When you make a purchase, payment information is processed through the payment provider available at checkout.
Depending on the payment method you select, your information may be processed by a third-party payment provider.
Eleven Lilacs does not intentionally store complete payment card numbers or card security codes on our own website when those details are handled directly by our payment processor.
Payment providers may collect and process information necessary to authorize and complete your transaction according to their own privacy policies and terms.
Information Collected Automatically
When you visit our website, certain information may be collected automatically, including:
- IP address
- Browser type
- Device type
- Operating system
- Referring website
- Pages viewed
- Approximate location derived from an IP address
- Date and time of visits
- Shopping cart activity
- Website interactions
- Cookie and similar technology information
We may use this information to operate the website, understand how visitors use it, improve performance, prevent fraud, and improve the shopping experience.
2. How We Use Your Information
We may use personal information to:
- Process and fulfill orders
- Process payments
- Provide order confirmations and updates
- Arrange shipping and delivery
- Manage customer accounts
- Provide customer support
- Respond to questions and requests
- Process returns, replacements, refunds, or other order-related requests
- Maintain order and transaction records
- Display and manage product reviews
- Remember shopping cart contents or website preferences
- Improve our website, products, and customer experience
- Analyze website traffic and performance
- Detect and prevent fraud, abuse, and security threats
- Protect Eleven Lilacs, our customers, and our website
- Send marketing communications when permitted
- Comply with applicable legal, tax, accounting, and regulatory requirements
- Enforce our policies and agreements
We may also use aggregated or de-identified information that does not reasonably identify an individual for analytics, business planning, and website improvement.
3. Orders and Shipping
When you place an order, we collect information necessary to process and deliver your purchase.
This may include your name, email address, shipping address, billing information, purchased products, product options, and other order details.
We may provide information necessary to fulfill your order to companies involved in processing or delivering your purchase, including payment processors, manufacturers, fulfillment partners, and shipping carriers.
These providers receive only the information reasonably necessary to perform their services.
4. Cookies and Similar Technologies
Eleven Lilacs may use cookies and similar technologies to operate and improve our website.
Cookies may be used to:
- Keep items in your shopping cart
- Remember preferences
- Maintain account sessions
- Support checkout functionality
- Improve website security
- Understand website traffic
- Measure website performance
- Identify technical problems
- Provide analytics
- Support advertising or marketing features when enabled
Some cookies are necessary for the website and checkout process to function properly. Other cookies may be used for analytics, personalization, or advertising.
Depending on your location and applicable law, you may be provided with options to accept, reject, or manage certain non-essential cookies.
You may also control cookies through your browser settings. Disabling certain cookies may affect the functionality of our website.
5. Analytics and Advertising
We may use analytics services and similar technologies to understand how visitors use Eleven Lilacs.
These services may collect information such as your device type, browser, IP address, pages visited, interactions with the website, and referring source.
We may also use advertising or marketing technologies to measure advertising effectiveness or show relevant Eleven Lilacs content or advertisements.
Where required by law, non-essential analytics or advertising technologies will be used subject to applicable consent requirements.
6. Email and Marketing Communications
If you subscribe to our email list, request marketing communications, or otherwise provide appropriate consent, we may send you information about:
- New products
- Product releases
- Promotions
- Sales
- Restocks
- Special offers
- Eleven Lilacs news and announcements
You may unsubscribe from promotional emails at any time by using the unsubscribe option included in the email.
Even if you unsubscribe from marketing communications, we may continue sending transactional or service-related communications, such as order confirmations, shipping notices, account notices, or customer service responses.
7. Customer Accounts
If you create an account with Eleven Lilacs, we may store information associated with your account, including your name, email address, addresses, order history, preferences, and other account information.
You are responsible for maintaining the confidentiality of your account credentials.
If you believe your account has been accessed without authorization, please contact us.
8. Reviews and User-Submitted Content
If you submit a product review or other content to Eleven Lilacs, information you choose to make public may be displayed on our website.
Please do not include sensitive personal information in reviews or other publicly visible content.
We may use service providers to help collect, manage, verify, or display customer reviews.
9. How We Share Information
We do not disclose personal information except as reasonably necessary to operate our business, provide our Services, comply with legal obligations, or as otherwise described in this Privacy Policy.
We may share information with service providers that assist us with services such as:
- Website hosting
- E-commerce functionality
- Payment processing
- Order fulfillment
- Manufacturing
- Shipping and delivery
- Email communications
- Customer support
- Website security
- Fraud prevention
- Analytics
- Advertising and marketing
- Product reviews
- Data storage and backups
These companies may process personal information according to their own privacy policies and contractual obligations.
We may also disclose information when reasonably necessary to:
- Comply with applicable laws or legal processes
- Respond to lawful government requests
- Protect our legal rights
- Prevent fraud or illegal activity
- Protect customers or other individuals
- Investigate violations of our policies
- Protect the security of our website
If Eleven Lilacs is involved in a merger, acquisition, restructuring, sale of assets, or similar business transaction, information may be transferred as part of that transaction as permitted by applicable law.
10. Third-Party Websites and Services
Our website may contain links to websites, social media platforms, payment services, shipping providers, or other services operated by third parties.
Once you leave our website or interact directly with a third-party service, that provider’s privacy practices may apply.
Eleven Lilacs is not responsible for the privacy, security, content, or practices of websites or services we do not control.
We encourage you to review the privacy policies of third-party services before providing personal information to them.
11. How Long We Keep Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to:
- Complete and maintain order records
- Provide customer service
- Maintain customer accounts
- Prevent fraud
- Resolve disputes
- Enforce agreements
- Maintain business and financial records
- Meet tax, accounting, and legal obligations
Different types of information may be retained for different periods.
When information is no longer reasonably necessary, we may delete, anonymize, or otherwise securely dispose of it, subject to applicable legal requirements.
12. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.
However, no website, electronic transmission, database, or storage system can be guaranteed to be completely secure.
Customers should use strong passwords and protect their account credentials.
Please do not send highly sensitive information through unsecured email or other unsecured communication methods.
13. Children’s Privacy
Eleven Lilacs is intended for adults purchasing products and is not directed toward children.
We do not knowingly collect personal information directly from children under the age required for independent consent under applicable law.
If you believe a child has provided personal information to us without appropriate authorization, please contact us so that we can review the situation and take appropriate action.
14. Your Privacy Rights
Depending on where you live, applicable privacy laws may provide you with certain rights regarding your personal information.
These rights may include the right to:
- Request access to personal information we maintain about you
- Request correction of inaccurate personal information
- Request deletion of certain personal information
- Request a portable copy of certain information
- Object to or restrict certain processing
- Withdraw consent where processing is based on consent
- Opt out of certain targeted advertising, sharing, or sales of personal information where applicable
- Appeal certain decisions regarding a privacy request where applicable
These rights are not absolute and may be subject to exceptions under applicable law.
We may need to verify your identity before completing certain requests.
We will not discriminate against you for exercising privacy rights available to you under applicable law.
15. California and Other U.S. State Privacy Rights
Residents of certain U.S. states may have additional privacy rights under their state’s applicable privacy laws.
Depending on the law that applies, these rights may include requesting access, correction, or deletion of personal information and opting out of certain uses of personal information for targeted advertising, sale, or sharing.
Where required, Eleven Lilacs will provide mechanisms for exercising applicable privacy rights.
16. European Economic Area and United Kingdom
If you are located in the European Economic Area (“EEA”) or United Kingdom (“UK”), applicable data protection law may provide additional rights regarding your personal information.
Where applicable, our processing may be based on:
- Performance of a contract with you
- Compliance with legal obligations
- Our legitimate business interests
- Your consent
You may also have the right to lodge a complaint with the appropriate data protection authority.
Where personal information is transferred internationally, we and our applicable service providers may use legally recognized safeguards where required.
17. International Visitors
Eleven Lilacs is based in the United States.
If you access our website from another country, your information may be transferred to, processed in, or stored in the United States or other countries where our service providers operate.
Privacy and data protection laws in those countries may differ from the laws where you live.
Where required by applicable law, appropriate safeguards will be used for international transfers of personal information.
18. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our website, services, business practices, technology, or legal requirements.
When we make changes, we will update the “Last Updated” date at the top of this page.
Material changes may also be communicated through additional notices when required by applicable law.
We encourage you to review this Privacy Policy periodically.
19. Contact Us
If you have questions about this Privacy Policy, our privacy practices, or would like to submit a privacy-related request, please contact:
Eleven Lilacs
Website: elevenlilacs.com
Email: support@elevenlilacs.com