1. Overview
At Eleven Lilacs, your privacy is important to us.
This Privacy Policy explains how we collect, use, and protect your information when you visit or make a purchase from our website.
2. Information We Collect
When you visit our site or place an order, we may collect:
- Name
- Email address
- Shipping & billing address
- Payment details (processed securely by third-party providers)
- Order information
We may also collect non-personal data such as browser type and device information for analytics.
3. How We Use Your Information
We use your information to:
- Process and fulfill orders
- Provide customer support
- Send order updates and tracking information
- Improve our website and services
- Prevent fraud and ensure security
4. Emails, Reviews & Marketing Communications
When you place an order, you may choose to receive emails from us, including:
- Order-related communications
- Review requests for your purchase
- Occasional updates, promotions, or new product announcements
These emails may be sent by us or through trusted third-party services (such as a review platform).
- You will only receive these communications if you opt in at checkout.
- You may unsubscribe at any time by clicking the unsubscribe link in any email or by contacting us.
For customers located in the European Union (EU), United Kingdom (UK), and other regions with data protection laws, emails are sent in accordance with applicable legal requirements, including consent where required.
5. Payments
We use secure third-party payment providers (such as Stripe or PayPal) to process payments.
We do not store your full payment information on our servers.
6. Shipping & Fulfillment
Orders are fulfilled through trusted manufacturing and shipping partners.
Your shipping information is shared only as needed to deliver your order.
7. Cookies & Tracking
We may use cookies and similar technologies to:
- Improve your browsing experience
- Analyze website traffic
- Remember your preferences
For users in the EU/UK, a cookie consent banner may be shown where required.
8. Third-Party Services
We may use third-party tools (such as analytics or tracking services) to improve our website.
These services may collect information according to their own privacy policies.
9. International Data Transfers
Your information may be processed and stored outside your country of residence, including in the United States or other locations where our service providers operate.
We take reasonable steps to ensure your data is protected in accordance with applicable laws.
10. Data Protection
We take reasonable steps to protect your personal information.
However, no method of transmission over the internet is 100% secure.
11. Your Rights
Depending on your location, including the EU/UK, you may have the right to:
- Access your personal data
- Correct or update your information
- Request deletion of your data
- Withdraw consent at any time
To exercise your rights, contact us using the details below.
12. Contact Us
If you have any questions about this Privacy Policy, please contact us:
📧 Email: support@elevenlilacs.com or contact us here.
By using our website, you agree to this Privacy Policy.