1. Overview
These Terms & Conditions govern your use of the Eleven Lilacs website and the purchase of our products.
By accessing our website or placing an order, you agree to these terms.
2. Products
All products sold on Eleven Lilacs are made to order.
We do our best to ensure product images and descriptions are accurate, but slight variations in color or appearance may occur due to screen differences and the nature of the product.
3. Orders
By placing an order, you agree that:
- All information provided is accurate and complete
- You are authorized to use the payment method provided
- You understand the made-to-order nature of the product
Once an order is placed, processing begins shortly after.
4. Production & Shipping
All items are made to order, which requires processing time before shipping.
Estimated delivery time:
- Typically 3–4 weeks, depending on your location
- Remote areas may take longer
- Some orders may arrive sooner
Please note that these timeframes are estimates only and not guaranteed.
Many past orders have arrived earlier than expected, but delivery times ultimately depend on the shipping carrier.
Shipping times may vary due to courier delays, customs, or other factors outside our control.
5. Tracking
Once your order ships, a tracking number will be provided.
Tracking updates may take a few days to appear depending on the courier.
6. Cancellations & Changes
Orders may be canceled or modified within 12 hours of purchase.
After this time, production may begin, and we may not be able to make changes or cancellations.
7. Returns & Refunds
Because all products are made to order, we do not accept returns for:
- Change of mind
- Incorrect size selection
- Delays caused by shipping carriers
However, if your item arrives damaged or incorrect, please contact us and we will work to resolve the issue.
8. Delays
We are not responsible for delays caused by:
- Shipping carriers
- Customs processing
- Weather or unforeseen circumstances
We will always do our best to assist if issues arise.
9. Intellectual Property
All designs, images, and content on this website are the property of Eleven Lilacs and may not be copied, reproduced, or used without permission.
10. Customer Reviews & Communications
By placing an order on our website, you may choose to receive emails from Eleven Lilacs, including:
- Order-related updates
- Requests to review your purchase
- Occasional updates, promotions, or new product announcements
These communications may be sent by us or through trusted third-party services.
You will only receive these emails if you opt in during checkout.
You may unsubscribe at any time by using the unsubscribe link included in our emails or by contacting us directly.
For customers in regions with applicable data protection laws (such as the European Union and United Kingdom), these communications are sent in accordance with applicable legal requirements, including consent where required.
11. Limitation of Liability
Eleven Lilacs is not liable for any indirect or incidental damages resulting from the use of our products or services.
12. Changes to Terms
We reserve the right to update or modify these Terms & Conditions at any time.
Changes will be posted on this page.
13. Contact Us
If you have any questions, please contact us:
📧 Email: support@elevenlilacs.com or contact us here.